Customer Care at The Sanctuary

We love to hear from you from time to time, whether its suggestions on how we can improve our products or telling us the things that you really love about The Sanctuary.

At The Sanctuary we believe in a personable service, we take great pride in getting back to each and every letter or email that comes through within 5 days of us receiving it.

Some companies believe in sending out standard response letter’s, however we believe a more personal approach is much more beneficial to both you and us.

This is where Hannah Anthony comes in. Hannah has worked for The Sanctuary as our Product Customer Care Assistant for 2 years and handles all our customer care needs.

A typical day for Hannah involves answering customer calls and letters on anything from where to buy our products to what to do if you need to send a product back. For Hannah there is no query too big or too small, simply email, call or send a good old fashioned letter and she will be happy to help.

 “As you can imagine, being the main customer contact for The Sanctuary, in terms of our products, I hear a wide range of feedback from customers. I’m passionate about our products and so I love the fact that I have an opportunity to hear everyone’s point of view and help on any questions or comments they may have. I love to make a difference to someone’s day, answering letters, phone calls and emails. No letter, email or phone call is the same so there’s never a dull moment.”

Stuck for ideas for Mother’s Day?

Our Floral Street store in London’s Covent Garden is currently offering a free Fragrance Diffuser worth £14.99 when you spend £20.

These gorgeous reed diffusers are going down a storm so get yours now as the offer finishes on 28th March.  Available in 3 divine fragrances your mum will be as pleased as punch with her pressie.

For those of you unable to get to our London store, visit any Boots store for a free gift worth £10 when you spend £10.

Mother’s Day 22nd March

Every mum loves to be pampered so treat your mum this Mother’s Day (22nd March, don’t forget now) to a day at our newly refurbished spa.

Re-opening on the 16th March after a transformation, a visit to the spa is just what the doctor ordered.

Treat your mum to a gift voucher which can cover anything from exotic treatments to indulgent Champagne lunches. To make her day really special why not go along as well and catch up on some girly gossip.

If your budget won’t stretch that far, then take a look at our gorgeous gift collections, starting from as little as £4.89 to £48.94 there’s something to cover every taste and budget.

Not sure which voucher or gift set to choose? Then why not let her choose. Our monetary vouchers offer the perfect solution and will allow your mum to choose her own indulgent treat.

We love to offer our customers value for money so for a limited time only, spend £20 on products and receive a FREE gift worth £10. So that’s products for you and a gift for mum. Perfect.